From Peter Drucker’s essay Focus on Contribution
Knowledge workers in an organization do not have good human relations because they have a “talent for people.” They have good human relations because they focus on contribution in their own work and in their relationships with others. As a result, their relationships are productive–and this is the only valid definition of “good human relations.” Warm feelings and pleasant words are meaningless, and indeed a false front for wretched attitudes, if there is no achievement in what is, after all, a work-focused and task-focused relationship. On the other hand, and occasional rough word will not disturb a relationship that produces results and accomplishments for all concerned.
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